Reporting an insured event

Posted: June 30, 2023

Reporting an insured event

Go online to the ANGOR App to report a problem or submit a claim, or please email If the incident has occurred after hours, please contact our 24-Hour call centre on 087 006 0011 for assistance.

As an owner, you are free to choose any provider you like for internal repairs that are for your own account. However, it may be advisable to use a service provider the Scheme has used before and make contact with the ANGOR offices in order to provide the details.

The ANGOR Online claims submission app has a list of providers who are familiar with the Scheme, where applicable, and their details will be listed on the “Insurance & Claims” tab under “Preferred Suppliers” on the online portal.

Submitting an Insurance Claim

On ANGOR Online open the “Insurance & Claims” page. If your Scheme deals directly with the Insurance Company, a call centre number will be displayed. Contact the Call Centre. If ANGOR assists with claims for your Scheme, you will be able to view information and submit a claim on the “Insurance & Claims” screen. Contact two certified service providers/ contractors of your choice for assistance. If your Scheme has contractors that are familiar with the Scheme, their details will be listed on the “Insurance & Claims” tab under “Preferred Suppliers”.

Maintenance disputes around any of the above that cannot be resolved via the owners, trustees, Body Corporate, and Insurance Suppliers, can always be referred to the Community Schemes Ombud Service (CSOS). They are an alternative dispute resolution body designed to resolve administrative disputes in all types of Community Schemes, including Sectional Title Schemes and Homeowners’ Associations.

The best advice to avoid the headaches that come with Scheme and home maintenance:

  • Keep your maintenance checks and fixes up-to-date. What could be a small cost in terms of time and money now can snowball into major repairs and losses later.
  • Scheme Executives should keep owners and tenants advised of processes to report and handle any emergency repairs – a short, one-page info sheet emailed or handed in hardcopy to new owners and tenants is a great idea. This can contain online links, numbers to call, and who to call for what. Communication is key to avoiding a lot of problems and potential conflicts.
  • Use known and preferred, quality-checked contractors

Good property maintenance is an essential aspect of property management that can help ensure the safety, comfort, and longevity of any property. By conducting regular inspections, cleaning, repairs, and replacements, property owners can prevent minor issues from turning into major problems, reduce repair costs over time, and increase the value of their investment. Not to mention that good property maintenance can improve the satisfaction of tenants, reduce turnover rates, and enhance the overall reputation and value of the property.

Also Read: Who pays for that pipe? A guide to body corporate and owner responsibility in sectional title schemes and As a unit owner, may I claim from the body corporate’s insurance?